1. Return Period

Product returns are accepted up to seven (7) calendar days from the date the order is received by the customer.

2. Product Condition

For a return to be approved, the product must meet the following mandatory conditions:

• Sealed Bottles: All wine bottles must remain closed, intact, and in their original state.
• Original Packaging: The outer packaging (box, packaging) and security labels or seals, if any, must be complete and unopened.
• Exclusion: No returns will be accepted for any bottle that has been opened or whose security seal has been broken.

3. Return Process

1. The customer must notify their intention to return the order within the 7-day period by contacting our customer service department.
2. Once the request is verified, instructions for shipping the products will be provided.
3. Upon receipt and physical inspection of the products to confirm they meet Condition 2, a full refund of the wine's cost will be processed.