Returns and Refunds Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, you can contact us at ventas@lacava.shop. Please include your order number and "Return and Refund Request" in the subject line.

Return Shipping: Returns have a cost of $99 MXN. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns must be sent to the following address:

JM González 7, Circuito Puericultores, Ciudad Satélite, Naucalpan, Estado de México, 53100.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the bottle is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as opened bottles or special orders. We also do not accept returns for products that were not originally sold by us. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 14 business days have passed since we approved your return and you haven't received confirmation, please contact us at ventas@lacava.shop.