100% Satisfaction Guarantee
"Your trust is our priority: We stand behind every bottle from our cellar to your glass."
La Cava Shop Commitment
At La Cava Shop, we don't just sell wine; we deliver experiences. Our total satisfaction guarantee ensures that every purchase is flawless. If something doesn't meet your expectations, we are here to resolve it immediately.
Guarantee Coverage
We certify that each bottle is original and has been preserved under strict thermal controls.
We cover damage due to transport, broken bottles, or damaged labels during transit.
If you receive a different label or vintage than requested, we will correct it at no additional cost.
How to Claim Your Guarantee
Quick 4-step process:
- Direct Contact: Write to us at ventas@lacava.shop or call us at 5393-6896.
- Evidence: Send a brief description and photographs of the affected product.
- Resolution: Our team will process your request in less than 24 business hours.
- Compensation: Choose between priority replacement, full refund, or store credit.
Frequently Asked Questions (FAQ)
How long does a replacement take?
Once approved, the new shipment is processed within 24 to 48 hours with priority logistics and Free shipping on orders of $1,499 or more. On orders less than $1,499, shipping is $99 to all of Mexico.
Can I return an opened wine?
Only in cases of original defects such as cork taint (TCA) or premature oxidation.
How long is the guarantee valid?
You have 7 natural days from the receipt of your order to report any inconvenience.
Shop with Total Confidence
Our logistics infrastructure and partnerships with the best vineyards allow us to offer you unique security in the market.
Premium Logistics: Free shipping on orders of $1,499 or more