100% Satisfaction Guarantee
"Your trust is our priority: We stand behind every bottle from our cellar to your glass."
La Cava Shop Commitment
At La Cava Shop, we don't just sell wine; we deliver experiences. Our total satisfaction guarantee ensures that every purchase is impeccable. If something doesn't meet your expectations, we are here to resolve it immediately.
Guarantee Coverage
We certify that every bottle is original and has been preserved under strict thermal controls.
We cover damage during transport, broken bottles, or damaged labels during transit.
If you receive a different label or vintage than requested, we will correct it at no additional cost.
How to Claim Your Guarantee
Quick 4-step process:
- Direct Contact: Write to us at ventas@lacava.shop or call us at 5393-6896.
- Evidence: Send a brief description and photos of the affected product.
- Resolution: Our team will process your request in less than 24 business hours.
- Compensation: Choose between priority replacement, full refund, or store credit.
Frequently Asked Questions (FAQ)
How long does a replacement take?
Once approved, the new shipment is processed within 24 to 48 hours with priority logistics and Shipping for $99 throughout Mexico.
Can I return an opened wine?
Only in cases of original defects such as cork taint (TCA) or premature oxidation.
How long is the guarantee valid?
You have 7 calendar days from the receipt of your order to report any issues.
Shop with Complete Confidence
Our logistical infrastructure and partnerships with the best vineyards allow us to offer you unique security in the market.
Premium Logistics: Shipping throughout Mexico for $99.