100% Satisfaction Guarantee
"Your trust is our priority: We stand behind every bottle from our cellar to your glass."
La Cava Shop Commitment
At La Cava Shop, we don't just sell wine; we deliver unique and memorable experiences. Our total satisfaction guarantee ensures that every purchase is impeccable at every stage of the process. If any aspect of your order does not meet your expectations or shows the slightest anomaly, our specialized team is ready to resolve it with priority and immediately.
Guarantee Coverage
Guaranteed Quality and Authenticity
We certify that each bottle is 100% original, comes directly from the winery or official importer, and has been stored under strict temperature and humidity controls in our climate-controlled cellar.Integrity in Transit
We cover any eventuality during transport, including damage due to shipping, glass breakage, spills, leaks, or damaged labels during transit to your home.Order Accuracy and Veracity
If you receive a different label, variety, volume, or vintage than the one requested in your order, we will correct and replace it at no additional cost to you.Enological and Organoleptic Defects
We stand behind your experience against unusual origin defects, such as cork contamination (TCA or "musty smell"), premature oxidation, or thermal imbalance prior to delivery.How to Claim Your Guarantee
A transparent and agile process in 4 steps:
- Direct Contact: Write an email to ventas@lacava.shop or contact customer service by phone at 5393-6896.
- Evidence and Information: Send your order number, a brief description of the problem, and photographs of the affected product (including cork and back label if applicable).
- Rapid Evaluation and Resolution: Our sommelier and logistics team will process your request and issue a ruling in less than 24 business hours.
- Immediate Compensation: Choose your preferred solution: priority replacement at no cost, full refund for the corresponding amount, or store credit for your next purchase.
Frequently Asked Questions (FAQ)
How long does it take to replace my product?
Once your request is approved, the new shipment is processed within 24 to 48 hours with priority logistics and Free shipping on orders of $1,499 or more. On orders less than $1,499, shipping is $99 throughout Mexico.
Can I return an opened wine?
Yes, only in verifiable cases of origin defects such as cork contamination (TCA), unwanted re-fermentation, or premature oxidation. In these cases, you are requested to keep the bottle with at least 75% of its original content and its corresponding cork for technical analysis.
What is the validity period of the satisfaction guarantee?
You have 7 calendar days from the physical receipt of your order to report any inconvenience with the delivery or the external condition of the bottles, and up to 30 days to report organoleptic defects of origin.
What happens if I personally didn't like the wine?
If the bottle is intact, unopened, and in perfect sealing and label conditions, we can arrange an exchange for another label from our catalog or store credit within the first 7 days of purchase.
Shop with Complete Confidence
Our logistics infrastructure with anti-impact packaging, specialized thermal control, and direct alliances with the most respected wineries and vineyards allow us to offer you unique and unparalleled security in the market.
Premium Logistics: Free shipping on orders of $1,499 or more
