Contact information

Contact Information

Contact Us:

We Are Here to Help

At La Cava, we value your trust and want to ensure you have the best possible experience. Whether you have questions, inquiries, or need clarification regarding our wines, orders, or services, we are at your disposal.

Contact Channels

Email Sales and General Inquiries: ventas@lacava.shop We will respond to your message within a maximum of 24 business hours.

Customer Service whatsapp: 5513799726

Location

Address: JM González 7, Circuito Puericultores Ciudad Satélite, Naucalpan, Estado de México. 53100

How Can We Assist You?

  • Product Inquiries: Detailed information about our wines, regions, pairings, and recommendations.

  • Order Status: Tracking your purchase and free shipping updates.

  • Billing: Assistance with generating electronic invoices (CFDI).

  • Returns and Exchanges: Support for any issues with your order.

  • Personalized Consultation: Help choosing the perfect wine for your occasion.

  • Business Partnerships: Collaboration opportunities and corporate sales.

Business Hours

Our team is available:

  • Monday to Thursday: 8:00 AM to 5:00 PM (Central Mexico Time)

  • Friday: 8:00 AM to 1:00 PM (Central Mexico Time)

  • Messages received outside of these hours will be addressed on the following business day.

Commitment to Your Satisfaction

At La Cava.shop, we are committed to providing personalized attention and answering all your questions. Your satisfaction is our priority, and we work hard to ensure every purchase is an exceptional experience—with free shipping and no minimum purchase required, delivered straight to your door.