Frequently Asked Questions
Do you have shipping coverage throughout Mexico?
Yes, we deliver our curated selection of wines throughout Mexico with high-strength packaging.
How does the billing process work?
We have a self-billing portal. You only need your order number and tax information (RFC, Tax Regime, and Postal Code).
What guarantee do I have regarding the quality of the wine?
All our wines have a Guarantee of Origin and are stored under strict temperature controls.
Can I return an order?
Returns are only accepted for damaged products or shipping errors, with notification within the first 24 hours after receipt.
What payment methods can I use?
We accept Shopify Payments, PayPal, Mercado Pago, and credit/debit cards with SSL security.