1. Return Period
Product returns are accepted up to seven (7) calendar days from the date the order is received by the customer.
2. Product Condition
For a return to be approved, the product must meet the following mandatory conditions:
- Sealed Bottles: All wine bottles must remain closed, intact, and in their original state.
- Original Packaging: The outer packaging (box, packaging) and security labels or seals, if any, must be complete and unopened.
- Exclusion: No returns will be accepted for any bottle that has been opened or whose security seal has been broken.
3. Return Process
- The customer must notify their intention to return the order within the 7-day period by contacting our customer service department.
- Once the request is verified, instructions for shipping the products will be provided.
- Upon receipt and physical inspection of the products to confirm they meet Condition 2, a full refund of the wine's cost will be processed.