1. Return Period

Product returns are accepted up to seven (7) calendar days from the date of order receipt by the customer.

2. Product Condition

For a return to be approved, the product must meet the following conditions:

• Sealed Bottles: All wine bottles must remain closed, intact, and in their original condition.
• Original Packaging: The outer packaging (box, packaging) and security labels or seals, if any, must be complete and unopened.
• Exclusion: No bottle that has been opened or whose security seal has been broken will be accepted for return.

3. Return Process

1. The customer must notify their intention to return the order within the 7-day period by contacting our customer service.
2. Once the request has been verified, instructions for shipping the products will be provided.
3. After receipt and physical inspection of the products to confirm they meet Condition 2, a full refund of the wine's cost will be processed.